Restaurant was a fast-growing restaurant in Fortitude Valley. It was set-up two years ago by Mr. X who is a famous Chef from ABC country. It started as a small family business managed by Mr. X and his wife Mrs. Y. The service was friendly and welcoming and customers loved the food cooked by Mr. X and served by Mrs. Y.
Gradually, the restaurant started attracting a large number of customers. A year ago, the restaurant grew from a seating capacity of 20 to a seating capacity of 200. His annual turnover increased from $400,000 to $5 million. Mr. X leased the next-door building in the Valley to cater to the growing number of customers. As the customers kept growing, Mr. X was not able to cook all the food by himself and Mrs. Y was not able to serve all the customers alone.
So Mr X put an advertisement outside his restaurant saying- “Waiters and Chefs required. Only females aged below 25 can apply- Enquire within”.
Read the textbook chapter/ readings/ lecture notes relevant for this unit and answer the questions below:
1.What do you understand by human resource management?
2.Why is it important to create ‘Position Descriptions’ for every job within an organisation?
3.Explain what you understand by ‘Employer Value Proposition’
4.Explain the following terms in your own words:
5.Explain the concept of ‘outsourcing’?
6.Why is it important for organisations to have a documented ‘Recruitment Policy’?
7.Write at least six different methods you can use to recruit/ find employees?
8.Explain the relevance of the three types of testing in the selection process.
9.Explain the concept and benefits of behavioral interviews.
10.What is the purpose of employment contracts?
11.Why are the terms and conditions of employment an important part of the recruitment process?
12.Research and explain the key purpose of the following legislation:
a.Anti Discrimination legislation
b.The ‘Australian Privacy Principles’ under the Privacy Act 1988
c.Fair Work Act 2009
13.Draw a flowchart to show the detailed process YOU would follow to recruit, select and induct staff at YOUR organisation.
A number of young students started applying for jobs. Mr. X felt it was a good opportunity to get staff at a low cost. He started hiring a number of female students on a casual basis. He didn’t want to hire staff with children as he felt that they would not be as flexible as females without children. So he would have a quick chat with them over the counter and ask them if they were married or had children. If he liked them, he would ask them to start working as cooks or wait-staff immediately.
1.Describe Yummy Restaurant’s current ‘employer brand’ and ‘employer value proposition’. (i.e Would you like to work at Yummy Restaurant? Explain why or why not?)
2.List at least FIVE changes you would make to improve the human resource practices at Yummy Restaurant.
3.Who would you consult with to determine the HR needs of Yummy restaurant?
4.Write a list of documents that Yummy Restaurant should develop in order to improve their recruitment and selection process.
5.Develop a Recruitment Policy for Yummy Restaurant.
Recruitment and Selection of a Chef for Yummy Restaurant
Refer to the ‘Yummy Restaurant’ case study and respond to all the assessment tasks below
1.What are the steps you would follow to hire a new full-time Chef at Yummy Restaurant?
2.Develop a ‘Position Description’ for the position of Chef at Yummy Restaurant.
3.Research the Modern Award for the Restaurants Industry (Restaurants Industry Award 2010) and find the minimum weekly wages for a ‘Level 6- Cook Grade 5’. (Hint: Go
4.Develop a job advertisement for the position of Chef at Yummy Restaurant.
5.Prepare a list of interview questions for the selection of a Chef for Yummy Restaurant.
6.Write a list of 5 questions you should NOT ask the candidates at the interview.
7.What type of training/ information will you give to the selection panel that helps you to interview the candidates for the Chef position?
8.Write a list of questions you would ask the referees of the shortlisted applicants.
You may be asked to role-play an interview selection process in class. If you are studying online, this role-play will be part of your oral interview at the end of your course
9.Imagine that you interviewed three candidates for the position of Chef at Yummy Restaurant. After the interview process, you have decided to offer the position to an applicant called George Smith. The other two candidates, Nicole Briggs and Gina Lola have not been successful.
a)Write a letter to Nicole Briggs advising her about the outcome of the interview
b)Draft a letter to George Smith offering him the position of Chef at Yummy restauran
c)Develop an employment contract for George Smith for the position of Chef at Yummy Restaurant
10.Imagine that George Smith is due to commence him employment with Yummy Restaurant next week. Two other junior staff will also join Yummy Restaurant as casual employees next week.
11.What methods will you use to get feedback from the three new employees that attend your induction program?
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