SIT50116 Diploma of Travel and Tourism Management- timey mannered communication
Task 1 Communication and Management Functions
Comprehending the value of how appropriate and timey mannered communication can speed up the pace of work operations and how they contribute ensuring all necessary parties receive the information they need to be productive, you, as the Manager of ACA Travel Agency, communicate regularly with internal and external stakeholders.
For formal and informal communication, you know how to implement both the communication technology and the supporting processes that acknowledge work functions and cater all forms of communication mediums which include sharing contents of the business through meetings, business letters, messaging via email, memos or video conferencing and through the Agency’s internet and intranet system.
As a Manager of ACA Travel Agency, you need to communicate with various internal and external stakeholders through either a formal or informal communication.
You Task is to:
a) Describe (4) of the techniques in which you can communicate effectively with both internal and external stakeholders of ACA Travel Agency.
b) How would you ensure the above-mentioned techniques can contribute on a daily basis in monitoring effectiveness and quality service of the business of ACA Travel Agency?
c) Outline how you as the Manager of ACA Travel Agency, would be able to demonstrate professionalism when dealing with the following groups of both internal and external stakeholders: • Suppliers (Wholesalers who visit your agency) • Business associates (Legal advisors, accountant and professional bodies • Employees (management and subordinates).
d) Using the table below, outline in detail your responses of how using the four management functions mentioned, would sustain a long-term relationship between ACA Travel Agency
e) As the Manager, what various constraints and sustainability practices, would you consider planning work schedules within ACA Travel Agency, that will ensure quality customer service and also assist in gaining maximum efficiency for the business?